Real-Time SMS Delivery Updates for Every Customer

Automated text messages with tracking links, ETAs, and proof-of-delivery photos. Customers stay informed at every milestone — no app download, no account creation, just a text.

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Proven Results

Fewer failed deliveries. More happy customers.

Our AI agents monitor every delivery in real-time, catching problems before they reach your customers. The result: fewer complaints, fewer refunds, and customers who actually come back.

60%+
60%+ of Getcho managed deliveries receive glowing reviews.
24/7
AI agents monitor every delivery in real-time — catching issues before they reach your customers.

Operational Impact

Less ops overhead. More deliveries.

Fewer "where's my order?" calls

Customers and drivers get automated updates at every step. Your CS team stops fielding the same question all day.

Up to 90%
Scale without hiring

Our customers regularly triple their delivery volume without adding ops or CS staff. AI handles dispatch, driver coordination, and closeout.

3x+
Hours back every week

No more manual dispatch, no chasing drivers, no reconciling delivery photos. Your team focuses on the business, not the logistics.

15+

Integration Features

Everything You Need for SMS Delivery Notifications

Text messages have a 98% open rate. Keep customers informed at every delivery milestone with automated SMS that includes tracking links, ETAs, and proof of delivery.

Automated SMS
Text messages fire automatically at each delivery milestone. No manual intervention needed — configure your triggers once, and every delivery sends the right message at the right time.
Tracking Links
Every SMS includes a short tracking link that opens a branded tracking page. Customers see real-time driver location, ETA, and delivery status — no app download needed.
ETA Updates
Real-time ETA updates sent via text as the driver progresses. Estimates adjust automatically based on traffic, route, and driver location so customers always know when to expect their delivery.
Delivery Confirmation
Customers receive a text the moment their delivery is completed. The confirmation includes a link to proof-of-delivery photos so they have a visual record of the drop-off.
Configurable Triggers
Control exactly which milestones send a text. Enable driver assigned, pickup, in transit, out for delivery, and delivered triggers independently from your dashboard.
Two-Way SMS
Customers can reply to delivery texts with questions or special instructions. Replies flow into your Getcho dashboard so your team can respond and take action quickly.
Multi-Language
SMS messages sent in your customer's preferred language. Configure language settings by region or customer preference to serve diverse markets with localized delivery updates.
Delivery Analysis
Delivery confirmation texts include a link to AI delivery analysis. Customers view delivery details directly from the text message without logging into any platform.
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SMS Notifications FAQ

Common questions about Getcho SMS notifications

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How do SMS delivery notifications work?
Getcho sends automated text messages to customers at each delivery milestone you configure. Messages include tracking links, ETAs, driver details, and delivery confirmations. No app install required — notifications go to any mobile phone.
What delivery events can trigger an SMS?
You choose: order confirmed, driver assigned, en route to pickup, picked up, in transit, out for delivery, delivered, and proof of delivery. Enable or disable each trigger from your Getcho dashboard.
Do SMS notifications include tracking links?
Yes. Every SMS includes a short tracking link that opens a branded tracking page with real-time driver location, ETA, and delivery status. No app download needed.
Can customers reply to SMS updates?
Yes. Two-way SMS is supported. Customers can reply with delivery instructions, questions, or rescheduling requests. Replies appear in your Getcho dashboard for your team to handle.
Does SMS delivery tracking support multiple languages?
Yes. Configure SMS messages in multiple languages based on customer preference or region. Serve diverse customer bases with localized delivery updates.
Do SMS notifications include proof of delivery?
Yes. Delivery confirmation texts include a link to proof-of-delivery photos taken by the driver. Customers can view the photos without logging into any platform.
Do SMS notifications work with all Getcho integrations?
Yes. SMS notifications are triggered for deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery created in Getcho can send SMS updates to customers.
Is there an additional cost for SMS notifications?
SMS notifications are included with your Getcho plan. Standard carrier messaging rates may apply to recipients. Contact us for details on high-volume SMS pricing and international messaging.

Who Benefits

Text updates your customers actually read

SMS delivery notifications have a 98% open rate. Reduce "where is my order" calls, increase customer satisfaction, and keep every recipient informed automatically.

3PL Teams Retailers

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What business customers are saying

And their customers.

Join the best businesses in the world and start using Getcho to orchestrate all your local deliveries.

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