Privacy Policy & Notice

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information when you use our website, mobile application and other online products. The following outlines our privacy policy.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Collection Of Information

We collect information you provide directly to us, like your email when you create an account, fill out a form, or request a delivery. However, the data collected it is not linked to your identity.

Information We May Collect When You Use the Service:

• Location Information: We may collect information about the location of your device or otherwise consent to the collection of this information. This helps you create delivery requests.
• Device Information: We collect information about the device you use to access our Services. This allows us to do things like display buttons and other elements in the app in a way that’s easy to use.
• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

Use Of Information

We may use information about you for various purposes. A couple examples of this includes:

• Sending support messages or responding to your comments.
• Keeping you updated with your delivery statuses.

Sharing Of Information

We do not share any of your information.

Security

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Our security measures include industry-standard encryption for data transmission, secure servers with regular security updates, and restricted access to personal information on a need-to-know basis. We regularly review and update our security practices to ensure your information remains protected.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When we no longer need your personal information, we securely delete or anonymize it.

Delivery-related information such as addresses and contact details are typically retained for up to 2 years after your last delivery for customer service purposes, unless otherwise required by law or requested for deletion by you.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of certain communications from us, such as marketing emails.

To exercise any of these rights, please contact us at support@getcho.com. We will respond to your request within 30 days.

Cookies and Tracking

Our website and mobile application may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. These technologies help us remember your preferences, understand how you interact with our services, and improve our platform.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our service.

Third-Party Services

Our services may integrate with third-party services such as payment processors, mapping services, and analytics providers. These third parties have their own privacy policies and data handling practices. We encourage you to review their privacy policies before providing any personal information.

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

Contact Information

If you have any questions about this privacy policy, our data practices, or would like to exercise your rights regarding your personal information, please contact us at:

Last Updated: September 2025