Real-Time Delivery Updates on WhatsApp
Keep customers and teams informed at every milestone. ETAs, driver details, tracking links, and delivery confirmations sent automatically to WhatsApp — no app install required.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
Integration Features
Everything You Need for WhatsApp Delivery Updates
Automated WhatsApp messages at every delivery milestone. Your customers stay informed and your team stays coordinated — all on the platform with 2 billion users.
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Customer Updates
- Automated WhatsApp messages to customers at every delivery milestone. Driver assigned, en route, ETA, delivered, and proof of delivery — all sent to their phone automatically.
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Team Notifications
- Keep your operations team in the loop with WhatsApp alerts for driver assignments, pickup confirmations, delays, and delivery completions. No dashboard required.
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ETA Sharing
- Customers receive accurate, real-time ETAs on WhatsApp as their delivery progresses. Updates adjust automatically based on traffic, driver location, and route conditions.
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Driver Details
- Customers see driver name, vehicle type, and photo when their delivery is en route. Full transparency builds trust and reduces "where is my order" inquiries.
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Delivery Analysis
- AI delivery analysis sent directly to customers and your team on WhatsApp the moment a delivery is completed. No need to log into a dashboard to confirm successful drop-off.
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Two-Way Messaging
- Customers can reply to delivery updates with questions or special instructions. Messages flow into your Getcho dashboard so your team can respond quickly.
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Multi-Language
- Delivery messages sent in your customer's preferred language. Configure language settings by region or customer preference to serve diverse markets effectively.
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Automated Triggers
- WhatsApp messages fire automatically at each delivery milestone. No manual intervention needed — configure your triggers once, and every delivery sends the right message at the right time.
WhatsApp Integration FAQ
Common questions about Getcho for WhatsApp
Can't find what you're looking for? Reach out to us.
- How does the WhatsApp integration work?
- Getcho sends automated WhatsApp messages to your customers and team at each delivery milestone. Updates include driver assigned, en route, ETA, delivered, and proof of delivery. Connect from your Getcho dashboard in minutes.
- Do my customers need to install anything?
- No. Customers receive WhatsApp messages at the phone number provided during checkout. They do not need to install any additional app or opt into a special service beyond standard WhatsApp.
- Can I send WhatsApp updates to my internal team?
- Yes. Configure WhatsApp notifications for both customers and team members. Your operations team can receive driver assignments, pickup confirmations, and delivery completions on WhatsApp alongside customer-facing updates.
- Does WhatsApp integration support multiple languages?
- Yes. Getcho WhatsApp messages can be delivered in multiple languages based on customer preference or region. Configure language settings from your dashboard to serve diverse customer bases.
- Can customers reply to WhatsApp delivery updates?
- Yes. Two-way messaging is supported. Customers can reply to delivery updates with questions or special instructions, and your team receives those messages in your Getcho dashboard.
- What information is included in WhatsApp delivery updates?
- Updates include driver name, vehicle type, real-time ETA, tracking link, delivery instructions, and proof-of-delivery photos. Each message is concise and actionable so customers know exactly what to expect.
- Does WhatsApp integration work with all Getcho order sources?
- Yes. WhatsApp notifications work with deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery created in Getcho can trigger WhatsApp updates.
- Is there an additional cost for WhatsApp notifications?
- WhatsApp messaging is included with your Getcho plan. Standard WhatsApp Business API rates may apply depending on your message volume and region. Contact us for details on high-volume pricing.
What business customers are saying
And their customers.
Join the best businesses in the world and start using Getcho to orchestrate all your local deliveries.
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