Stories & notes
Dispatches from inside the delivery operation.
Resources for delivery operations teams. Case studies, field notes and the blog, in one place.
Named customers, measured results.
Case Study
Now delivering same-day into Manhattan
Minus Moonshine: Taking a Second Store Online
A two-door non-alcoholic beverage retailer could only ship from one of its Brooklyn stores, and gig drivers wouldn't go as far as Manhattan. Now both stores sell online and Manhattan customers get same-day delivery.
Case Study
$1k/month
saved on a single Miami route
Parsel: Cheapest Transport Miles, Pound-for-Pound
Parsel dispatches hundreds of daily first-mile and middle-mile runs to and from 3PLs. Getcho suggests the cheapest fleet that still makes each pickup window, and uses BOLs and delivery photos to size every run to what actually ships.
Case Study
11%
lower shipping unit costs
67 Wine: Delivery Priced to What It Actually Costs
A case of wine sold with $11.99 flat-rate shipping cost $22 to deliver. 67 Wine now prices every delivery to its true cost, offers ASAP, white-glove and anytime delivery at checkout, and serves Brooklyn and Queens daily instead of weekly, tripling orders there.
Case Study
40%
lower shipping costs
Myers of Keswick: The Premier Ship From Store Platform
A British grocer in New York City had switched off New Jersey delivery and was checking every order by hand. Now local delivery and overnight FedEx shipping for perishables run straight out of Shopify, with order issues down 30x to 0.1%.
Case Study
25%
lower total shipping spend
The Closeout Connection: Every Order Ships at the Lowest Quoted Rate
Heavy cartons to Florida, California and Texas were losing money at zone 8 parcel rates. Now every order is quoted across local couriers, the national carriers and Parsel's regional carriers, and not one SKU loses money on shipping.
What we see on the road.
Field Note: Third-Party Delivery Fraud
A dive into one specific type of scam: a driver marks a delivery as complete, never having started it. It occasionally breaks through driver app guardrails, but never gets past Getcho's orchestration safeguards.
Delivery ForensicsYour Customer Says "Never Received." Tracking Says Delivered.
For brand CX and 3PL ops teams. A customer reported an $800 order never received, 75 hours after it was delivered, signed for, and photographed. The building's own log showed a friend collected it five minutes after dropoff. What to check — and in what order — when tracking says delivered and the customer says no.
Multi-IndustryWhy Not Use In-House Drivers?
When to tap your own fleet and when to outsource delivery is both an art and a science. Here's how partners like Janovic and Farm Link Hawaii think about it.
Multi-IndustryRelease Valves, Reach, and Rates: Supplementing Local Delivery with Getcho
Farm Link Hawaii and Janovic use Getcho to supplement their in-house fleets—handling urgent deliveries and expanding into new markets without adding trucks.
RetailStorefront Fulfillment the Foolproof Way
Getcho is the best way to launch Buy Online, Deliver from Store (BODFS). Learn how retailers use storefronts for same-day delivery without the operational headaches.
RetailPeak Season & Getcho Delivery: Taking the Heat Off Store Teams
Getcho helps brands and retailers capture peak season volume without being overrun, whether it's Halloween, the holidays, or whenever demand spikes.
E-commerceHome Field Advantage: Capturing New Local Delivery Markets
Getcho helps brands expand their delivery radius by orders of magnitude, turning proximity into a competitive advantage.
LogisticsHighline Commerce + Getcho: Same Day Delivery in New York & Atlanta
Getcho seamlessly implemented courier delivery for a third-party logistics company, enabling high-end brands to serve VIP customers in under two hours.
Guides, product and the rest.
Latest
How We Got Our Shopify Carrier Rates Under 500 ms
Built for Shopify requires a carrier-rate endpoint to answer in under 500 ms at the 95th percentile. Ours failed, then passed some days, then passed every day. Here is what we changed at each stage, what each stage cost us, and the numbers.
