How it works
From order to doorstep, on the right fleet
In short: a business sends Getcho an order, and Getcho books the right courier, carrier or freight truck for it, keeps the customer updated under the business's own brand, watches the delivery to the door and handles anything that goes wrong.
Send Getcho the order
Businesses book a delivery with Getcho from Shopify checkout or Shopify POS, from their warehouse system, from the dashboard, by CSV upload or through the API. They can also just email it, text it or send a photo of the order. Setup takes minutes for Shopify and is same day for other systems.
- Same day and scheduled delivery at checkout, booked up to 7 days ahead
- Each delivery is priced from the real run; the business decides what its customers pay (free, flat or by distance)
- Shopify POS: store teams send an order from the register
- 3PLs add same day delivery as a carrier option in their warehouse system, like Packiyo
- Free to start, no subscription required, pay per delivery
Getcho books the right fleet
Getcho compares every order across courier fleets and books the vehicle that fits, on cost and timing. Orders that ship get the right parcel label instead, and big moves go out as freight.
- Bikes in dense cities, car and SUV to box truck for local delivery
- A driver usually picks up about 20 minutes after booking
- Ship from store: the order ships from the location that has the stock, through UPS, FedEx or USPS
- LTL and full truckload freight quotes come back in seconds
- Bring your own courier and carrier accounts if you have them
Your customer sees your brand
Getcho sends the customer branded tracking and updates under the business name, not a courier app, and gives the driver what they need at the door.
- Branded tracking pages on every plan
- SMS and email updates at every step
- Address intelligence: address type, doorman, access notes and profile notes go to the driver
- Signature or ID on delivery when the order needs it
Getcho watches every delivery
Getcho monitors each delivery in real time. If a driver stops too long, goes off route, unassigns or runs late, Getcho flags it and fixes it, often before anyone notices.
- Unplanned stops, route changes and ETA swings are flagged as they happen
- Recovery workflows rebook a backup fleet when a driver no-shows or runs late
- AI voice agents call drivers and stores when a quick call is faster than rebooking
- Your team only hears about the deliveries that need them
Proof, claims and reporting
Every drop off gets a photo that Getcho checks against the address, and Getcho handles the claim if something goes wrong. Coverage depends on the courier and whether the item value was declared.
- Pickup and drop off photos checked by Delivery Forensics
- Getcho files and runs every claim for you
- One dashboard for every delivery across every fleet
- Slack, WhatsApp and email alerts for your team
Tell us what needs to move
Send us a delivery and we'll quote it, or book a call and see Getcho run your orders end to end.
FAQ
Questions, answered
Can't find what you need? Send us a delivery and we'll quote it, or email the team.
What is Getcho?
Getcho ("get-cho") runs shipping and delivery for brands and 3PLs at every location. Any store or warehouse can fulfill: Getcho prices each order across carriers and local couriers, dispatches it through partners or your own drivers, and watches it to the door. Checkout offers live rates, same-day delivery and pickup. Stock moves between locations. Failed deliveries are caught and claimed.
Can my stores ship online orders?
Yes. Getcho lets any location fulfill, not only a central warehouse. An order can ship from the store holding stock — with a parcel label for standard shipping, or with a local delivery partner when the customer is nearby.
Does Getcho show live shipping rates at checkout?
Yes, on Shopify. Live rates replace flat shipping fees at checkout, with box and weight logic so the quote matches what ships. Getcho assigns the cheapest available carrier that meets each order, and nearby customers can also choose same-day delivery or pickup.
How does Getcho scale with my business?
Getcho helps businesses handle high delivery volumes by enabling one manager to oversee many deliveries at once, cutting costs and improving efficiency.
What scale of deliveries can Getcho handle?
Getcho can handle very large delivery volumes. We've successfully processed over 100 orders in under 2 hours for clients. Our AI-powered platform scales to meet your business needs, whether you're doing 10 deliveries a day or 1,000+.
What kind of analytics does Getcho provide?
We provide comprehensive analytics including cart conversion data, customer sentiment analysis, and detailed delivery metrics. These insights help you optimize your delivery operations and improve customer satisfaction.
Does Getcho offer white-label delivery tracking?
Yes, you can custom-brand all tracking experiences to match your business. Your customers get a consistent, branded experience regardless of which fleet delivers their order. Branding is optional and fully configurable. Branded tracking is included on every plan.
Can I manage multiple locations with Getcho?
Yes, Getcho supports multi-location businesses by centralizing delivery management, enabling seamless coordination between stores, warehouses, and customers.
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Can I customize delivery zones and hours?
Yes, you can configure custom delivery zones by zip code or radius from your store locations. You can also set specific delivery hours and days to match your business operations.
Does Getcho support bulk order uploads?
Yes, we allow bulk order imports to streamline large-scale delivery scheduling and processing.
What areas does Getcho service?
Getcho dispatches in all 50 US states. Same-day local delivery runs wherever our courier partners operate, and parcel and freight go anywhere in the US. In Canada, Getcho dispatches local delivery. Which options you can offer depends on where your locations are.
What can my business send with Getcho?
Businesses use Getcho to deliver items like retail orders, returns, rental equipment, and more. We support everything from sedans for a few items to box trucks with lift gates and freight—our AI finds the best fleet for each delivery. Contact us if you have special delivery requirements.
Can I track my delivery?
Yes. All deliveries include real-time tracking, audit logs and proof-of-delivery photos. A custom branded tracking link is included on every plan, and premium plans also let multiple recipients receive updates and notifications on orders.
What types of notifications do my customers receive?
Customers receive real-time updates via SMS or email, including order confirmations, delivery tracking, and proof-of-delivery notifications.
What happens if a delivery goes wrong?
We use AI-powered follow-ups to resolve issues quickly, reducing claims and improving customer satisfaction. In cases where issues cannot be resolved immediately, insurance coverage options are available to protect your shipments.
Can Getcho handle returns?
Yes, Getcho supports local returns, including same-day return pickups. We also offer a Shopify integration that streamlines the return process for both regular purchases and rental items.
Does Getcho support round trips?
Yes. Getcho supports same-day round trips, where a single driver completes the delivery and returns to your store on the same run — bringing back signed paperwork, reusable totes and containers, or equipment. A driver can also make a stop and come back to where they started, all in one dispatched job.
Can Getcho handle recurring deliveries?
Yes, we support recurring and subscription-based deliveries. We save customer profiles and delivery preferences, so the experience is consistent—customers don't have to repeat their instructions with each delivery.
Can I schedule a delivery in advance?
Yes, deliveries can be scheduled up to 7 days in advance, ensuring flexibility and convenience.
How quickly can Getcho deliver a package?
Deliveries are typically dispatched within minutes. Multi-signal dispatch sends your order to multiple fleets simultaneously — the first available driver wins the job. Most orders are completed within hours. We also support scheduled, next-day, and recurring deliveries.