AI Voice Agents That Call Your Drivers So You Don't Have To
Third-party drivers handle hundreds of deliveries a day — they're not set up for your specific store. AI Voice Agents call every driver with precise pickup instructions, gate codes, and delivery notes. No dispatcher needed.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
AI-Powered Driver Coordination
Every Driver Called. Every Instruction Clear. Every Pickup Smooth.
Third-party drivers handle hundreds of deliveries a day across dozens of businesses — they're not set up for your specific store. AI Voice Agents call every driver with exactly what they need to know, so pickups are fast and deliveries go right.
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Driver Pickup Calls
- AI calls drivers with precise pickup instructions the moment they are assigned—store address, contact name, order details, and any special handling notes. No dispatcher needed.
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Multilingual Support
- AI Voice Agents communicate in the driver's preferred language, making every instruction crystal clear. When drivers handle hundreds of stops a day, a direct call beats a text every time.
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Delivery-Specific Instructions
- Gate codes, loading dock locations, building access instructions, parking notes — AI relays every detail the driver needs to complete the delivery without calling your store for help.
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Calls at Key Driver Moments
- Automated calls trigger at pickup assignment, en-route approach, and delivery confirmation. Drivers get the right information at the exact moment they need it.
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Zero Manual Coordination
- No more dispatchers dialing drivers. No more store staff walking couriers through the pickup process. AI handles every driver call automatically, freeing your team to focus on operations.
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Works Alongside SMS, Email & Slack
- AI Voice Agents are an addition to your notification stack, not a replacement. Voice calls layer on top of SMS, email, and Slack alerts for maximum delivery awareness.
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Natural-Sounding AI Voices
- Clear, conversational calls — not robotic prompts. Drivers experience natural communication that sounds human and professional, so they actually listen and follow through.
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Call Transcripts & Logs
- Every call is logged with a full transcript, duration, and outcome. Review call history in your Getcho dashboard for auditing, dispute resolution, and quality assurance.
Autonomous Delivery Ops
Like PagerDuty for your deliveries — AI monitors every order so you don't have to
Most delivery platforms dispatch a driver and hope for the best. Getcho runs AI agents on top of every single delivery — monitoring progress in real-time, coordinating with drivers autonomously, and only alerting your team when a human needs to step in.
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Real-Time Monitoring on Every Delivery
- AI agents track every delivery from pickup to doorstep — not just dispatch and forget. Progress, location, and timing are continuously monitored so issues are caught before they become problems.
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Autonomous Communication Loop
- AI handles the full driver coordination loop — calling with pickup instructions, relaying delivery notes en-route, and confirming completion. The entire cycle runs without a dispatcher picking up the phone.
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Smart Escalation — Not Noise
- AI only pings your ops team when something genuinely requires human judgment. No alert fatigue, no checking dashboards every 5 minutes. You step in when it matters — the rest runs on autopilot.
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Scale to 100+ Concurrent Deliveries
- This is how operations teams manage 100+ deliveries at once without a war room. AI handles the volume — monitoring, communicating, and resolving — while your team uses the tablet dashboard for real-time oversight.
The Full Agent Suite
Six specialized agents working across the delivery lifecycle
Driver coordination is one piece. Getcho's voice agent suite covers the full lifecycle — from confirming inventory before the order leaves the store, to closing the loop after the delivery is done.
- Driver ETA agents
- Confirm pickup and dropoff timing directly with the driver — no dispatcher chasing texts or guessing at progress.
- Store inventory check agents
- Verify item availability with the store team before a driver is dispatched, so nobody arrives to find the order isn't ready.
- Post-delivery clarification agents
- Close the loop quickly when something looks off after a delivery — resolving questions before they become disputes.
- Return scheduling agents
- Coordinate return and swap pickups directly, without an ops rep on the line.
- Recovery Workflows
- Automated remediation engine. When a delivery hits a snag, Recovery Workflows orchestrates the next steps without human glue.
- Auto driver-deassign on SLA breach
- When an SLA breach is confirmed, Getcho automatically pulls the driver and re-dispatches to a backup fleet — no manual intervention required.
AI Voice Agents FAQ
Common questions about Getcho AI Voice Agents
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- What are Getcho AI Voice Agents?
- AI Voice Agents automatically call drivers at key moments during a delivery — pickup assignment, en-route instructions, and delivery confirmation. They relay precise details in the driver's preferred language so nothing gets lost in translation.
- When do AI Voice Agents call drivers?
- Calls happen at three key moments: when a driver is assigned and needs pickup instructions (store address, contact name, order details), when the driver is approaching and needs delivery-specific notes (gate codes, building instructions), and after delivery to confirm completion.
- Do AI Voice Agents support multiple languages?
- Yes. AI Voice Agents communicate in the driver's preferred language. Third-party courier drivers handle hundreds of deliveries a day across many businesses — a direct call with clear instructions in their language makes every pickup faster and smoother for everyone.
- Do AI Voice Agents replace SMS and email notifications?
- No. Voice calls work alongside your existing SMS, email, Slack, and WhatsApp notifications. They add a direct, high-attention channel for time-sensitive moments when a text might be missed — like a driver who needs to find a loading dock or enter a gate code.
- Are call transcripts and logs available?
- Yes. Every call is logged with a full transcript, duration, and outcome. You can review call history in your Getcho dashboard for auditing, dispute resolution, and quality monitoring.
- How do I enable AI Voice Agents?
- AI Voice Agents are built into the Getcho platform. Contact our team or request a demo to activate voice capabilities. You can configure which delivery events trigger calls and customize the details included in each one.
- What other agents does Getcho offer beyond driver calls?
- Getcho operates a suite of specialized voice agents across the delivery lifecycle: driver ETA confirmation, store inventory checks before dispatch, post-delivery clarification, return and swap scheduling, plus Recovery Workflows and automatic driver-deassignment when an SLA breach is detected.
- What happens when a driver misses an SLA or doesn't show up?
- Recovery Workflows takes over automatically — Getcho can pull the driver and re-dispatch to a backup fleet without a human escalation. Underperforming couriers are flagged out of your eligible driver pool over time.
- Can the agents call the store team to confirm an order is ready?
- Yes. Getcho's store inventory check agents verify item availability with the merchant team before dispatch, so a driver does not arrive to find the order is short or not yet packed.
Explore More
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Luxury Brands
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Vertical
3PL Warehouses
AI manages driver communication for high-volume ops.
Integration
Slack
AI voice + Slack notifications for full coverage.
Integration
Voice agents complement WhatsApp text updates.
Service
Branded Tracking
Voice updates + branded tracking for a premium experience.
What business customers are saying
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