Branded Email Notifications at Every Delivery Milestone
Dispatch confirmations, real-time ETAs, tracking links, and proof-of-delivery photos — all sent from your brand. Customers stay informed without a single support call.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
Integration Features
Everything You Need for Branded Delivery Emails
Professional, branded emails at every delivery milestone. Your customers see your logo, your colors, and your tracking page — building trust from order to doorstep.
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Branded Templates
- Every email features your logo, brand colors, and business name. Customers experience a consistent brand from checkout to delivery — they never see Getcho's name.
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Milestone Triggers
- Emails fire automatically at each delivery milestone: order confirmed, driver assigned, picked up, in transit, delivered. Enable or disable each trigger from your dashboard.
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Tracking Links
- Every email includes a branded tracking link. Customers click through to see real-time driver location, ETA, and delivery status on a page styled with your brand.
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Photo Verification
- Delivery confirmation emails include AI-analyzed delivery documentation from the driver. Customers get a visual record of their delivery without contacting support.
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Configurable Content
- Control what information appears in each email. Include or exclude order details, delivery instructions, driver information, and tracking links based on the milestone.
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Sender Customization
- Emails come from your business name and reply-to address. Customers reply directly to your support team, keeping the experience seamless and on-brand.
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Delivery Summary
- Daily or weekly delivery summary emails for your team. Total deliveries, completion rates, average times, and exceptions that need attention — all in one digest.
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Order Confirmation
- Branded order confirmation emails sent immediately when a delivery is created. Customers know their order is being handled from the moment they complete checkout.
Email Notifications FAQ
Common questions about Getcho email notifications
Can't find what you're looking for? Reach out to us.
- Can I customize the email design to match my brand?
- Yes. Getcho email notifications use branded templates that include your logo, colors, and business name. Customers see your brand at every touchpoint — not ours.
- What delivery events trigger an email?
- You configure which milestones send emails: order confirmed, driver assigned, en route to pickup, picked up, in transit, out for delivery, delivered, and proof of delivery. Enable or disable each trigger from your dashboard.
- Do emails include tracking links?
- Yes. Every email includes a branded tracking link where customers can see real-time driver location, ETA, and delivery status. The tracking page matches your brand styling.
- Can I include proof-of-delivery photos in emails?
- Yes. When a delivery is completed, the confirmation email includes proof-of-delivery photos taken by the driver. Customers have a visual record of their delivery without calling support.
- Can I customize the sender name and email address?
- Yes. Configure the sender name and reply-to address so emails come from your business, not Getcho. Customers reply directly to your support team.
- Do email notifications work with all order sources?
- Yes. Email notifications are triggered for deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery in Getcho can send branded email updates.
- Can I send a delivery summary email?
- Yes. Configure daily or weekly delivery summary emails for your team. Summaries include total deliveries, completion rates, average delivery times, and any exceptions that need attention.
- Is there an additional cost for email notifications?
- Email notifications are included with your Getcho plan at no extra cost. There are no per-email charges or volume limits for standard delivery notification emails.
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And their customers.
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