Real-Time SMS Delivery Updates for Every Customer
Automated text messages with tracking links, ETAs, and proof-of-delivery photos. Customers stay informed at every milestone — no app download, no account creation, just a text.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
Integration Features
Everything You Need for SMS Delivery Notifications
Text messages have a 98% open rate. Keep customers informed at every delivery milestone with automated SMS that includes tracking links, ETAs, and proof of delivery.
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Automated SMS
- Text messages fire automatically at each delivery milestone. No manual intervention needed — configure your triggers once, and every delivery sends the right message at the right time.
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Tracking Links
- Every SMS includes a short tracking link that opens a branded tracking page. Customers see real-time driver location, ETA, and delivery status — no app download needed.
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ETA Updates
- Real-time ETA updates sent via text as the driver progresses. Estimates adjust automatically based on traffic, route, and driver location so customers always know when to expect their delivery.
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Delivery Confirmation
- Customers receive a text the moment their delivery is completed. The confirmation includes a link to proof-of-delivery photos so they have a visual record of the drop-off.
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Configurable Triggers
- Control exactly which milestones send a text. Enable driver assigned, pickup, in transit, out for delivery, and delivered triggers independently from your dashboard.
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Two-Way SMS
- Customers can reply to delivery texts with questions or special instructions. Replies flow into your Getcho dashboard so your team can respond and take action quickly.
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Multi-Language
- SMS messages sent in your customer's preferred language. Configure language settings by region or customer preference to serve diverse markets with localized delivery updates.
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Delivery Analysis
- Delivery confirmation texts include a link to AI delivery analysis. Customers view delivery details directly from the text message without logging into any platform.
SMS Notifications FAQ
Common questions about Getcho SMS notifications
Can't find what you're looking for? Reach out to us.
- How do SMS delivery notifications work?
- Getcho sends automated text messages to customers at each delivery milestone you configure. Messages include tracking links, ETAs, driver details, and delivery confirmations. No app install required — notifications go to any mobile phone.
- What delivery events can trigger an SMS?
- You choose: order confirmed, driver assigned, en route to pickup, picked up, in transit, out for delivery, delivered, and proof of delivery. Enable or disable each trigger from your Getcho dashboard.
- Do SMS notifications include tracking links?
- Yes. Every SMS includes a short tracking link that opens a branded tracking page with real-time driver location, ETA, and delivery status. No app download needed.
- Can customers reply to SMS updates?
- Yes. Two-way SMS is supported. Customers can reply with delivery instructions, questions, or rescheduling requests. Replies appear in your Getcho dashboard for your team to handle.
- Does SMS delivery tracking support multiple languages?
- Yes. Configure SMS messages in multiple languages based on customer preference or region. Serve diverse customer bases with localized delivery updates.
- Do SMS notifications include proof of delivery?
- Yes. Delivery confirmation texts include a link to proof-of-delivery photos taken by the driver. Customers can view the photos without logging into any platform.
- Do SMS notifications work with all Getcho integrations?
- Yes. SMS notifications are triggered for deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery created in Getcho can send SMS updates to customers.
- Is there an additional cost for SMS notifications?
- SMS notifications are included with your Getcho plan. Standard carrier messaging rates may apply to recipients. Contact us for details on high-volume SMS pricing and international messaging.
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