Recovery Workflows: When Delivery Goes Sideways, Getcho Handles It
Watchdog catches the problem. Recovery Workflows fixes it. Automated remediation for no-shows, SLA breaches, route deviations, and missed windows — without your ops team having to glue the pieces together.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
What Recovery Workflows Does
Automated remediation across the delivery lifecycle
Most delivery problems follow a predictable pattern — a driver doesn't show, a delivery stalls, an SLA breaches. Recovery Workflows handles each of these without a human in the loop, escalating only when judgment is genuinely required.
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Detects SLA breaches in real time
- Recovery Workflows fires when Watchdog (or any other Getcho signal) confirms a problem — no-show, prolonged stall, missed pickup or delivery window. No more waiting on a customer complaint to find out something went wrong.
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Auto-reassigns to a backup fleet
- When an SLA breach is confirmed, Getcho can pull the driver and re-dispatch the order to a backup fleet automatically. Your customer's delivery keeps moving while your team stays focused on the work that needs them.
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Reaches the driver directly
- When a quick check-in can save the delivery, Recovery Workflows triggers a Getcho voice agent to reach the driver — multilingual, automatic, no dispatcher required. Driver check-ins speed up frozen deliveries by 18 minutes on average.
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Smart escalation to your ops team
- When automation can't fully resolve the issue, the right person gets the right alert — Slack, SMS, WhatsApp, email, or phone. No alert fatigue, no false alarms, no checking dashboards every five minutes.
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Driver pool management over time
- Couriers who repeatedly fail to meet SLAs are flagged out of your eligible driver pool. Recovery Workflows turns one-off incidents into long-term quality improvements — your reliable drivers stay in rotation, the unreliable ones don't.
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Full audit trail on every workflow run
- Every workflow run is logged on the delivery record — what was detected, what action was taken, and the outcome. Useful for auditing, dispute resolution, and post-mortems on what went right or wrong.
Recovery Workflows FAQ
Common questions about automated delivery issue resolution
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- What are Getcho Recovery Workflows?
- Recovery Workflows are Getcho's automated remediation engine. When a delivery hits a problem — driver no-show, prolonged stall, route deviation, missed window, or any other SLA breach — Recovery Workflows orchestrates the next steps automatically, without a human dispatcher having to glue the pieces together.
- How do Recovery Workflows pair with Watchdog?
- Watchdog is Getcho's real-time monitoring agent — it watches every active delivery and surfaces issues early. Recovery Workflows is what fixes them. When Watchdog (or any other signal) flags a problem, Recovery Workflows takes the next step: contact the driver, ping ops, or pull the driver and re-dispatch to a backup fleet.
- What kinds of issues do Recovery Workflows resolve?
- No-shows, prolonged stalls, repeated route deviations, missed pickup or delivery windows, and confirmed SLA breaches. The engine handles each scenario without human intervention up to the point where a person genuinely needs to make a call.
- When does a delivery get auto-reassigned to a different fleet?
- When Recovery Workflows confirms an SLA breach — for example, a driver is more than X minutes late to pickup or has been stationary too long — Getcho can pull the driver and re-dispatch the delivery to a backup fleet automatically. Underperforming couriers are flagged out of your eligible driver pool over time.
- Will my ops team still be alerted?
- Yes — but only when human judgment is genuinely needed. The whole point of Recovery Workflows is to take noise off your team's plate. When automation can resolve the issue, it does. When it can't, the right person gets pinged via Slack, SMS, WhatsApp, email, or phone.
- Does this require any custom configuration?
- Recovery Workflows ships with sensible defaults out of the box and is built into the Getcho platform. You can fine-tune which conditions trigger which actions for your specific operation. Talk to our team to scope the right configuration for your business.
- How do I see what Recovery Workflows did on a given order?
- Every workflow run is logged on the delivery record in your Getcho dashboard. You can review what was detected, what action was taken, and the outcome — useful for auditing, dispute resolution, and post-mortems.
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